...let me explain myself... -

"I x dpt pun tshirt tu! U hantar ke tidak?! U tipu i lagi ke?! I nak u refund my money, NOW! if not, i will make police report!"

what?! is this woman kidding? she's asking me for refund... fine, that's adequate... and she already got her full refund back by now... BUT a police report??? what criminal have i done?!! that just seems so terminal, why would anyone be thinking about making police report, already? and how dare she accuse me for being RUDE, when she were the one who sent me the above sms?!!! she even mentioned i've been 'menceroboh' to her blog... i don't know her before, apalagi nak tahu her blog link... she were the one who had given me the address... i'm just trying to defend my brand.

for everyone else who doesn't know the truth, i think i have to explain myself... (even at first i thot, she doesn't deserved to be mentioned here... but then, i have good reasons for it huh...) so, this manifesto is mine. here goes...

bear in mind, LAIN is just a side project of mine, not truly for 'business' purpose... i started it not bcoz of 'nak untung semata-mata'... i created LAIN for the kids in particular... i don't really make much profit out of it... just saja suka-suka, and proud tengok kids pakai LAIN-brand... that's all! well, i'm not going to repeat the words again. u can read it here. she is not my first customer. that's for sure! during LAIN's 6-months existance, i've worked with many, many fine customers/frens, whose intent was to order just a customized tee design for their beloved ones. all my customers (then become frens) were great! but then, at some point in LAIN's 'not even setahun jagung yet' journey, i'm getting a bit off-track. in this case u can read the comments below: -

Quote:

"We've been dealing with Lain-Brand for the making of custom birthday tee for my son. But it seems that they delay everything, eventho we have informed that we want it by 27 January. Hate so much when such things happened! They promised us that we will get the tee by 1 Feb, which was yesterday. Dang.. until today pun tarak apa.. bayang baju pun tak nampak. We are so frustrated! Bayangkan la our baju pun dah siap, ni kan baju si kecik yang birthdaynya esok!!! So, nak tak nak, I have to drag both my boys to the Mid Valley later in the evening (yiippii…hehe)" ~ SHE

"i have told u much earlier, and not last minute thang! u know what, yesterday is public holiday for KL area, i bet thats the reason y the parcel has not yet arrived ur crib. btw it was never my intention to make it such fuss for ur son's 1st bash... NEVER! i have sent u 2pcs spongebob tees for him. my apologize if it arrived later than his bash... this never happened before. i even has delivered order to united kingdom. no hastle happened. but i always believed, if its meant to be, then it will... mungkin takde rezeki. and if u wanna give bad reputation for lain-brand. go ahead! its entirely up to u... after all u want to make police report kan??? atas jenayah sebesar rm45 utk police report itu, tima kasih banyak ye! btw, hepi 1st befday *******... auntie minta maaf sgt! glad u found the yellow tee! have a great bash!!! (i pon ada anak, and it was his bash last sunday. cemana bizi u buat bash utk ur son, mcm tu la jugak i... we're just human beings!)" ~ ME

"I never ever tot that i will have such response from a internet seller... regardless how much you spend on the thing you ordered-but if the seller response mcm ni (tak termasuk sms yg amat menyakitkan hati), then this will be our first and last buy. I've bought lots and lots of things on the internet...and most of it was INTERNATIONAL BRANDED items. Me also a seller... and I never treat my client this way, tho.
Since you've been doing it for such a looong time, you should know and aware of any consequences....dont ever put the blame to others. Btw, the customer always right. TQ for nothing.
p/s: until today's date.. we never receive anything from them.hhmm.. wonder why?" ~ SHE

"Memula kita baca clog ni.. mcm hepi n excited tgk preparation for the b'day party (what a sweet one u have done!.. congrates.. n hepi b'day to ur son).. tetapi ..bila sampai part baca komen from the 'Internet seller' yg dikenali ramai tuu... hmmmm terussss rasa hormat tu hilang.. kenapa kondem mcm tu?.. This is your blog.. n U BERHAK untuk TULIS apa sahaja.. kalau i kat tempat u pon .. i will feel the same.. maybe not b'coz the delay.. tapi mungkin manners.." ~ HER FREN

"thanks for nothing too! i have done my part... and i have told u EARLIER... not last minit thang! hmmm... wonder why 'dikenali ramai' ek? is it bcoz my bad attitude? owh mmg la kot... i gave u the tracking number, i will check with pos malaysia and make sure naper tak sampai lagi... ur house bukan jauh sgt pun... i can send by hand actually... tapi since customer are always right, let me be always wrong la plak... yes this is ur blog. u can rite anything, i wont say a word. but this is my komen defending my brand. nothing but thats all... thanks again!" ~ ME

"fren, that's why... ceroboh blog orang say bad things huh.. and that's so RUDE... ok..you can defence yourself.. but mind your words ok! hmm.. i got nothing else to say....(coz am not as RUDE, as the seller)" ~ SHE

i have wrote another comment quoting her sms above (but she deleted it), stated HOW RUDE CAN ONE PERSON BE?! i have always been nice to my customers including her, but when i received her sms, how should i react??? tell me?!!! i'm shocked and somehow rather disappointed... and i thot being a mother herself, she would understand my situation. my son was hospitalised for 4D 3N, i am doing this LAIN as one-man-show. no one to assist when i'm playing my role as a MOTHER... i don't care if its going to be her first and last order... i just hope she could understand...

MY SON is MY PRIORITY! i couldn't care less about LAIN at that moment of time... u can say anything u want! but being a mother is my full time job. everything else just come in as bonus point.

anyway, back to the topic... i still keep all her emails, smses, to proove i'm not guilty! when i told her, i'm not able to print the design given by her due to some circumstances, she stressed me out to find a spongebob tee for her son. so i'm doing it in the name of love, print an existing design of spongebob (but she don't like the design) and posted it to her via pos ekspress. little that i realized that friday was a public holiday for wilayah persekutuan. gosh!!!~ my bad!!! and i apologize to her (for Allah knows how many times...) and did she reply me? NO! and then she have the guts to call me RUDE?!! and what are she actually??? MUSLIMAH SEJATI??? ergghhhh, puh-leasssssse!!!~ to me, all the 'police report' crap, is just nonsense!!!

Quote:

Item: LX192322656MY
Date Time Post Office Remark
31 Jan 2008 5:52:25 PM PUSAT MEL KUALA LUMPUR Posting/Collection
2 Feb 2008 2:01:48 AM KL.METRO D Attempted Delivery
2 Feb 2008 9:39:32 PM KL.METRO D Final Delivery

Item ID Status
LX192322656MY Delivered

here's one thing: i cannot satisfy everybody in this world... if i can satisfy majority, who cares about minority, aite? i'd say we should all be well-mannered and intelligent, no doubt. BUT we should be judged on the content of our character... and the truth behind it. obviously her smses said everything about her. so what? i lost one customer??? it means nothing to me. it rates below zero... i believe, there is always a time to "walk behind,” not to push or prod... but to OBSERVE, to LEARN, to gain a new perspective, one that only comes as we "walk behind."

there, i've explained myself. at least, i feel much better now...

Quote:

to all my frens out there, now known as my soul sistas: for every smile all of u brought to my heart, for every wise words of encouragement all of u've shared, for every time all of u've been there for me when i need someone the most... i'm so thankful for the gift of all of u in my life! i may not always know what to do... but i always know where to turn... my heart gives thanks and praise for all the prayers comes from all the beautiful souls of my sistas here... aminnn...